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I Know There Are Different Kinds of Cooling System - Which Suits my Needs More?

Please refer to our in-depth guide to the various kinds of system we hire for detailed information to help you make your decision. If that isn't enough, or you'd just prefer to speak to a person - please use our callback facility or call our helpline on 08450 731 099. If you are still unsure after that discussion then we will arrange for aN advisor to visit you and provide a free survey of your premises

Can I Extend my Hire Period?

If you know exactly how long you will need the equipment, then you can pay now by credit card for the full amount - including our discount for longer term hire if it applies. If you find that the weather lasts longer than you anticipated, simply pick up the phone before we are due to collect and we'll be glad to extend the hire period for as long as you think you'll need it. If you are unsure how long you will need your equipment for, then you can open a monthly account and we'll arrange a monthly payment with you. With this plan, you simply keep the equipment for as long as you need it - then just give us a ring for it to be collected. As long as you have it, you will pay our weekly rate. If your requirements are more complex, or you wish to negotiate with us over larger orders, call our account team, or request a callback - we'll be glad to discuss your needs in detail with you.

Where Can I Get More Detailed Advice?

If you don't feel confident enough to order your cooling unit, or you feel that you would prefer some expert input, simply call us, use our contact page to request a call back or drop us an email. One of our staff will be more than happy to talk you through your options.

What Happens If My Product Breaks Down?

While we keep our equipment reconditioned and checked as rigorously as possible, of course it is always possible that malfunctions can occur. If they do, we will be glad to replace the item on the same day. Call our helpline for assistance or advice immediately you discover the problem.

How Long Will it Take to Deliver?

Equipment is normally delivered within 24 hours, but for those particularly sticky situations use our express same day delivery service. We will let you know if we are able to deliver same day at the time you place the order. Simply place your order online or call our order helpline.

What if I am unavailable on the collection date?

Simply give us a call and we will reschedule. However, if this involves extending the original hire period then you will continue to be charged at our weekly rate. Any additional costs will either be charged to your credit card or account, depending on how you

What Happens if a Product is Out of Stock?

If our huge stocks are ever out of a product that you have requested, we will initially call you back to let you know. Our fully integrated order tracking systems mean that we will be able to give you an alternative date for delivery, or suggest an alternative product.

Are There Any Extra Charges?

All of the prices quoted on our website are exclusive of VAT. When you get to the checkout stage, you will see the VAT displayed as a separate total for your records. Delivery and collection for small items within normal working hours is charged from a mere £10. Delivery and collection will be considered as to and from your doorstep. Additional charges may be made for any further movement is required and these should be discussed at the time of order. If the item being delivered is large or requires more specialist delivery we will tell you at the time the order is placed. We offer special discounts for extended periods of hire on certain items. 5+ or 13+ weeks. If you have agreed to such a discounted rate and require the machine(s) to be removed before that minimum hire period expires you will be responsible for payment for the full agreed minimum hire period. Please note that if you are unavailable on the agreed collection date to release the goods, or if you extend the original hire period then additional charges will be applied. Any surcharges will be charged either to your credit card or account, depending on how you paid for your order

How Do I Return the Product When I'm Finished With It?

If you are paying by credit card, then we will agree the collection date with you at the time of order. Alternatively, if you choose to open an account, simply pick up the phone and give us a call when you have finished with the goods and arrange the collection. However, we offer special discounts for extended periods of hire. 5+ or 13+ weeks. If you have agreed to such a discounted rate and require the machine(s) to be removed before that minimum hire period expires you will be responsible for payment for the full agreed minimum hire period, whether you have an account or not.

What Happens if I Damage Something I've Hired?

Accidental damage can happen to the most well-intentioned person. Obviously, however, someone has to help cover the costs of repair. We offer a Damage Waiver plan, whereby you are indemnified against the cost of any repairs made to something which you have damaged

Do you provide a collection and delivery service?

Yes, we always deliver the product to the agreed delivery address. If you know how long you will need the equipment, or are paying by credit card then we will also agree a collection date at the time of order. ivery and collection for small items within normal working hours is charged from a mere £10. Delivery and collection will be considered as to and from your doorstep. Additional charges may be made for any further movement is required and these should be discussed at the time of order.

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"I would like to thank the Nationwide Services staff for all their hard work, they are incredibly friendly and enthusiastic about their jobs."

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